It is only claimable if her injury is due to an accident, or if she would be admitted to the hospital for 1 night, or requires day surgery due to the condition.
Regarding the claims, you will have to reach out to the insurance claims team directly for any advice on any ongoing case. You can fill out the claim form electronically via the link here as well.
You can contact the Income Claims Team via email at plineclaims@income.com.sg or their hotline at 6788 1777, which is available Monday through Friday from 8:30 a.m. to 6:30 p.m.
Outpatient expenses related to the case will also be covered, as long as they occur within 60 days after she is discharged.