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Help Center

Updated - Employer questions

Updated - Employer questions

Renewing my helper's work permit

Finding a helper with We Are Caring

How should I report an unresponsive helper?

How to find a helper with We Are Caring

Premium pass

Would you be able to shortlist candidates for me?

What is the availability date?

How do I offer a job to the helper via the app?

What is your pricing?

Can we negotiate the helper's salary?

What is your replacement policy?

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First-time Employer

Register for the Employers’ Orientation Programme (EOP)

What are the eligibility criteria to hire a helper?

What is the levy payment?

Any tips for interviewing a helper?

How do you screen helpers?

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Hiring a helper

What is the timeline for hiring a helper?

What are the steps to hire a transfer helper?

I found a helper on my own. Can you assist with the hiring?

How to hire a helper located outside of Singapore?

How to relocate a helper to Singapore?

I am a returning customer. Am I entitled to a discount?

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Medical Insurance

Policy coverage of Income’s maid insurance

Medipass mobile application

Submitting an insurance claim

My helper has a health issue that might need to be hospitalised

Home leave for Filipino helpers

Home leave for Filipino helpers

Emergency Home Leave

Support during the employment

What support do you provide during employment?

My helper wants to get married to a Singaporean or a PR

My helper is pregnant, what should I do?

I suspect my helper borrowed money from loan sharks, what can I do?

Terminating the employment with my helper

Transferring my helper to a new employer

Temporary accomodation for my helper

Can We Are Caring take over the responsibility of my helper?

Levy waiver

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